Transforming Lives in Communities Across Massachusetts

Newest COVID19 Guidance from Mass Heath 3.23.2020:

Governor Baker's order of Stay-At-Home Guidance, effective 3.24.2020 at Noon through April 7,2020:

The Massachusetts Department of Public Health has released important guidance for LTSS Providers regarding COVID-19. The guidance can be found at MassHealth requests that all MassHealth LTSS providers review the new guidance as it applies to their applicable program(s)​. Optum, the LTSS Third Party Administrator, will also be sending out additional provider-wide emails as additional guidance is announced. However, all individuals and organizations should designate a specific person to monitor the DPH website for the latest information and guidance regarding COVID-19.​​


On Friday March 13, 2020 at 11am ET there will be an EOHHS LTSS Provider Call about COVID-19 Guidance. Please find details for this WebEx call below:


              Meeting link: Click here to login

              Call-in number:  1-763-957-6301

                Access code: 647 694 166

AFC Home Visit Flexibilities:

Dear MassHealth LTSS Provider: 

In addition to the bulletins and guidance issued yesterday and earlier today regarding COVID-19, the following two items have been posted to the website:

MassHealth LTSS Provider Information: Related to the Coronavirus Disease 2019 (COVID-19), which outlines certain flexibilities that MassHealth is implementing.

Important Note: that this document will expand in the coming days and weeks, and be refreshed regularly as various measures are taken to support MassHealth members and guide the providers who serve them.

Regularly check for new information and for MassHealth-related information.

MassHealth Member-Facing FAQ


As previously shared, in coordination with agencies across the Executive Office of Health and Human Services, MassHealth/EOHHS have released provider bulletin​s and additional guidance in response to 2019 novel Coronavirus Disease (COVID-19). Below are the bulletins and guidance email earlier today:


MassHealth is committed to working with providers, plans, and other stakeholders to ensure member needs continue to be met during this time. We thank you for your partnership and vigilance as we work together through the challenges of COVID-19. We will continue to inform providers and members on further developments as it relates to the MassHealth program, and encourage you to consult both the MA Department of Public Health and the Centers for Disease Control websites for the most up to date information.​

ORP Billing Claims

MassHealth is postponing the starting date for denials for LTSS billing providers that do not include the NPI of an authorized ordering/referring/prescribing provider on their impacted claims.  The original implementation date for such denials of April 15, 2020 (for dates of service on or after that date) has been postponed until a date yet to be determined.  MassHealth will communicate the new date as soon as possible.

AFC Awareness Day: April 15, 2020 at Nurses Hall

Register Here